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Important yet underdeveloped feature
Lacework's product sales are often driven by managers & executives seeking security insights and ROI. To support the product-led growth strategy, I led the end-to-end product design of a scalable reporting framework, working on strategy, research, ideation, iterations, and design launch.
Increase report engagement (views, downloads, and scheduled runs).
Introduce essential report types according to users' needs.
Improve report content's time-to-value.
Complex user flow & org uncertainty
Rudimentary existing reporting capability and feasibility constraints.
Balance complex reporting processes with an intuitive user experience.
Multiple PM & Eng ownership switches due to org and personnel changes.
Limited Engineer resources.